Returns & Exchanges

At Big Frenchies, we want you and your pup to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, we offer a 30-day return policy for all unworn and unwashed merchandise.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is free of pet hair or debris.

3

Ship It Back

Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing